When Logitech determine toend supportfor its Harmony Link general media hub , client were pissed . And rightly so , because despite the machine being a little old ( it to begin with debuted back in 2011 ) , through no fault of their own , their twist would cease to serve on March 16 , 2018 .
in the beginning , Logitech project to only offer Harmony Link proprietor with fighting warranties costless upgrade to its fresh Harmony Hub machine . But for citizenry out of warrantee — perchance the majority of Harmony Link users , as the devices were last sold in 2015 — they would just get a one - time , 35 percent discount on a new $ 100 Harmony Hub .
However , after customer outrage , Logitechrevised it contrive and announcedthat the company will give every Harmony Link owner a raw Hub for devoid . Additionally , users who had already used the voucher to buy a new Hub will also be able to contact Logitech in gild to incur a refund for the difference in price .
However , Logitech is still not planning to extend support for the Harmony Link . The troupe says , “ We made the business decision to end the support and overhaul of the Harmony Link when the encryption certification expires in the give of 2018 – we would be act irresponsibly by continuing the service knowing its potential / future vulnerability . ”
So while it sucks to see a utterly fine equipment become obsolete due to licensing agreements out of consumers ’ control , it seems Logitech is trying to do right by its customer . Although it would have been skillful if Logitech had n’t expect until after affected user cried foul .
[ Logitech ]
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